TRANSAMERICAChattanooga, TNAgent10/2014 to 10/2015
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
- Processed applications, payments, corrections, endorsements and cancellations.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
DOUBLE HILLChattanooga, TNGeneral Manager03/2007 to 08/2014
- Executed integrated advertising campaign across multiple media channels.
- Surpassed revenue goals in seven consecutive years.
- Served as mentor to junior team members.
- Increased profits by developing, initiating, and managing daily, weekly, and monthly specials.
- Managed the budget, costs, ordering, and payroll.
- Interviewed and hired all staff.
K & R ENTERPRISESHixson, TNSales Rep02/2004 to 02/2007
- Participated in various incentive programs and contests designed to support achievement of production goals.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Consistently met and exceeded department expectations for productivity and accuracy levels.
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Cloverdale Neighborhood Association City of Commerce
Bilingual Insurance Sales Agent talented at directing business development and customer base expansion efforts. Natural leader willing to go the extra mile to achieve sales targets and agency goals. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
BUSINESS ADMINISTRATIONChattanooga State Community College, Chattanooga, TNBUSINESS ADMINISTRATION Tennessee Department of Insurance Health and Life Insurance License
Bilingual in Vietnamese and English Supervision and training
advertising, approach, benefits administration, budget, Excellent communication, credit, clients, Staff training, English, faxes, financial, functional, Insurance, Inventory control, managing, market, mentor, Operations management, payroll, sales, Self-motivated, Staff development, Supervision, team management, Vietnamese